MY ZIP ADS LLC
CANCELLATION & RENEWAL POLICY

Last Updated: October 1, 2026

We want our renewal process to be clear and predictable while protecting the category exclusivity provided to My Zip Ads advertisers.

AUTOMATIC RENEWAL

Advertising plans identified as automatically renewing will automatically renew for another term of the same duration unless cancellation is submitted within the applicable cancellation period.

The applicable recurring price and renewal term are displayed when the advertising plan is purchased.

Renewal charges are processed on or around the scheduled renewal date. My Zip Ads does not intentionally process the renewal charge sixty (60) days before the next term begins.

CANCELLATION DEADLINES

To prevent the next automatic renewal, cancellation must be submitted within the following timeframes:

1-Month Plan
Cancellation must be submitted at least 7 days before the scheduled renewal date.

3-Month Plan
Cancellation must be submitted at least 14 days before the scheduled renewal date.

6-Month Plan
Cancellation must be submitted at least 30 days before the scheduled renewal date.

12-Month Plan
Cancellation must be submitted at least 30 days before the scheduled renewal date.

COURTESY RENEWAL REMINDERS

My Zip Ads currently provides courtesy renewal reminders approximately:

• 14 days before renewal for 1-month plans;
• 30 days before renewal for 3-month plans;
• 60 days before renewal for 6-month plans; and
• 60 days before renewal for 12-month plans.

These reminders are provided as a courtesy. Advertisers remain responsible for submitting cancellation by the applicable deadline.

WHAT HAPPENS WHEN YOU CANCEL

A cancellation submitted on time prevents the next automatic renewal.

Cancellation does not terminate, shorten, or refund the advertiser’s current paid advertising term. The advertiser’s campaign and category protection will generally continue through the end of the current paid term, provided the advertiser remains in compliance with the applicable Advertising Agreement.

After the current paid term expires, the advertiser’s protected category may be offered to another business.

CANCELLATIONS RECEIVED AFTER THE DEADLINE

Cancellation requests received after the applicable cancellation deadline may not prevent an already scheduled renewal.

Advertisers who believe there is an error or unusual circumstance should contact My Zip Ads promptly so the matter can be reviewed.

FAILED RENEWAL PAYMENTS

If a scheduled renewal payment fails, My Zip Ads may provide a short grace period for the advertiser to correct the payment issue.

1-month plans generally receive up to a 3-calendar-day grace period.

Longer-term plans generally receive up to a 7-calendar-day grace period.

My Zip Ads may maintain category protection during the applicable grace period but is not required to print, mail, publish, or provide advertising for an unpaid renewal term.

If the payment issue is not resolved within the applicable grace period, My Zip Ads may terminate the renewed plan and release the advertiser’s protected category.

REFUNDS DURING AN ACTIVE TERM

Cancellation of automatic renewal is different from cancellation of the current advertising term.

Once an active advertising campaign has entered design, production, printing, mailing, scheduling, or other committed preparation, payments are generally non-refundable except as expressly provided in the applicable Advertising Agreement or where My Zip Ads is unable to provide purchased services.

If My Zip Ads is unable to provide a purchased service and a mutually acceptable alternative cannot be provided, the advertiser may be entitled to a refund or credit for the applicable undelivered portion of the service.

When My Zip Ads is responsible for being unable to provide the purchased service, ordinary payment-processing fees will not be deducted from the amount otherwise due to the advertiser.

If an advertiser requests an exception for reasons not caused by My Zip Ads and My Zip Ads voluntarily approves a refund or credit, actual non-refundable processing fees and reasonable costs already incurred may be deducted where permitted by the applicable agreement and law.

NEW MAILING AREA RESERVATION DEPOSITS

For a new Mailing Area that has not yet begun its regular mailing cycle, My Zip Ads may accept a $500 Category Reservation Deposit.

The deposit reserves the advertiser’s approved category while the Mailing Area is being developed and will be fully credited toward the selected advertising plan when the campaign activates.

The paid advertising term does not begin when the reservation deposit is paid. The advertising term begins with the advertiser’s first actual scheduled mailing.

My Zip Ads may take up to ninety (90) days from the reservation date to activate a new Mailing Area.

If My Zip Ads is unable to activate the Mailing Area within ninety (90) days, the advertiser may continue the reservation period by mutual agreement, accept a mutually agreeable alternative, or request a full refund of the $500 reservation deposit.

When My Zip Ads is responsible for non-activation and the advertiser chooses a refund, My Zip Ads will absorb its ordinary payment-processing costs so the full $500 reservation deposit is returned.

Once a campaign launch has been confirmed and My Zip Ads has reserved the category and begun reasonable campaign preparation, the deposit may become non-refundable if the advertiser chooses to withdraw, subject to the applicable Advertising Agreement and applicable law.

HOW TO CANCEL OR REQUEST HELP

To request cancellation of an upcoming renewal or ask a billing question, contact My Zip Ads using the cancellation method provided with your plan or renewal communication, or email:

info@myzipads.us

Please include enough information to identify your advertising account, such as your business name and the email address associated with your plan.

Cancellation becomes effective according to the applicable plan deadline and the My Zip Ads Advertising Agreement.

My Zip Ads LLC
www.myzipads.us